1. Seller and contact details

Auto Remote Controls (ARC) operates at autoremotecontrols.com. The seller and invoice issuer for every order is Esan Elektronik San. Tic. Ltd. Şti. A shipment from Turkey or Bulgaria does not change the seller.

• Registered address: Ataturk Boulevard Deposite Business Center A1 Block Floor:3 No:324 Istanbul / Turkey
• Tax office: İkitelli Vergi Dairesi
• Tax number: 3770430731
• Email: [email protected]
• Telephone: +90 530 935 79 09

2. Business and professional purchases

Our store supplies businesses and professionals, including locksmiths, automotive key specialists and workshops. We do not offer sales for personal consumer use. By ordering for a business, you confirm that you are authorised to act for it and that the invoicing and contact information supplied is accurate.

These terms cover automotive keys, remotes, key shells, transponders, key cutting machines, programming equipment and related locksmith supplies. The product description and agreed order details form part of your purchase agreement.

Nothing in this policy excludes rights or remedies that cannot lawfully be excluded. Mandatory rules applicable to the actual transaction prevail over any conflicting provision.

3. Products and compatibility

Check the product description, part number, frequency, transponder type, button layout and stated compatibility before ordering. Contact us before purchase if you are unsure which item is suitable. A visual resemblance alone does not establish compatibility.

Some products require professional cutting, programming, installation, activation or compatible equipment. Check what is included and whether a separate licence, subscription or service is needed. Goods must match their agreed description; this section does not excuse an incorrect description or an item supplied in error.

Use all products lawfully and with the vehicle or property owner’s permission. Brand names and trademarks identify products or compatibility and do not, on their own, establish an authorised distributor relationship.

4. Ordering and confirmation

Review the items, quantities, delivery address, payment currency and total before submitting your order. Retain the order confirmation and invoice.

Your order is a request to purchase the selected goods. An automated receipt acknowledges that request. We accept the order when we expressly confirm acceptance or dispatch the goods, whichever happens first. Any mandatory rule requiring an earlier contract date remains applicable.

If stock availability, a price error or another processing issue prevents fulfilment, we will contact you. We will not substitute goods or increase the agreed price without your agreement. If we cannot accept or fulfil an item, payments received for that item will be refunded.

5. Prices and payment

We accept credit cards, bank transfers and PayPal. Available methods and the payment currency are shown at checkout. Review the final order summary for product prices, taxes charged by us, delivery costs and any legally permitted payment-method charge before completing payment.

A payment-method charge applies only if it is lawful for the transaction and disclosed before payment. We do not impose undisclosed charges after an order is placed. Your bank or payment provider may separately charge for conversion or an international transfer.

Follow the payment instructions provided for your order and use the order reference for bank transfers. Do not send full card details, card security codes or passwords by email. Destination import charges are separate from taxes or fees collected by us at checkout.

6. Shipping, tracking and free delivery

We ship internationally using DHL and TNT and provide tracking numbers. Delivery depends on the destination, product availability, carrier service and customs processing. Any delivery estimate is an estimate unless we expressly agree to a binding delivery date. We will contact you if a destination or shipment cannot be served.

Free outbound shipping applies when the merchandise subtotal after discounts and excluding taxes is over USD 350. An order of exactly USD 350 does not meet this threshold. For other orders, the applicable delivery charge is shown before payment.

Provide an accurate address and reachable contact details. Report a missing, damaged or delayed shipment promptly so that we can investigate with the carrier. This shipping section does not establish an Incoterm or automatically transfer all delivery risk to you when goods leave our premises. Any express delivery agreement and applicable law govern that allocation.

7. Customs and destination taxes

The buyer is responsible for destination customs duties, import taxes, import VAT, customs-clearance charges and other destination import fees. This applies to every order value, including orders over USD 350 that qualify for free shipping. Free shipping covers the outbound delivery charge only.

The buyer must provide information reasonably needed for lawful customs clearance. Import charges are assessed by the destination authorities or relevant service providers. We cannot promise duty-free entry. This clause does not transfer our own tax obligations or override a mandatory legal obligation.

8. Cancellation and returns

Request cancellation as soon as possible, preferably within 24 hours of ordering. Cancellation is subject to the stage of processing; an order already dispatched cannot be cancelled as an unshipped order. Work already performed, such as cutting, programming or activation, may prevent cancellation of the relevant item.

We do not accept change-of-mind returns of defect-free goods that match the order. Our 30-day return-request procedure is for reporting faulty, damaged, incorrectly supplied or misdescribed goods and is subject to assessment. It is not an unconditional return offer or a limit on mandatory rights.

For approved returns, dispatch the goods within 2 calendar days of approval. Approved refunds are issued within 14 calendar days after inspection is completed, subject to any earlier mandatory deadline. See our Cancellation and Return Policy for the complete procedure.

9. Faults and product warranties

Contact us promptly if an item is incorrect, damaged, faulty or does not match its description. Include the order number and enough information to identify the issue. Avoid further modification or use that could aggravate the problem.

We will assess the issue and provide the remedy required by the purchase agreement and applicable law. Any product-specific commercial warranty is governed by the terms supplied for that product; no single manufacturer warranty period is promised for all products on this website. A manufacturer warranty does not remove obligations that remain with us.

The 30-day return-request process is not a universal warranty period. Mandatory inspection or notification duties, and rights that continue beyond that period, remain applicable.

10. Privacy and website use

Our Privacy and Security Policy describes how personal information is handled. Accepting purchase terms or browsing the website does not constitute consent to optional advertising or analytics tracking.

Do not submit fraudulent orders, attempt unauthorised access or interfere with the website or other users. Website content and third-party trademarks remain subject to their owners’ rights.

11. Complaints and applicable rules

Please send order-related complaints to [email protected], including the order number, the problem and the outcome you are seeking. We will review the matter with you.

Applicable law and the courts competent to hear a dispute are determined by the rules governing the transaction. These terms do not impose an exclusive foreign court or remove access to a legally available remedy.

Nothing in this policy excludes rights or remedies that cannot lawfully be excluded. Mandatory rules applicable to the actual transaction prevail over any conflicting provision.

12. Changes to these terms

Changes apply to future orders once the revised terms are made available. The version applicable to an existing order continues to govern that order unless a change is separately agreed or required by law. A website update does not retrospectively remove an existing right.